At Dannel Trails, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, or not as described, you may request a return or refund within 1–3 days of receiving your order.

Eligibility for Return
To be eligible for a return, the item must be:

• Unused and in its original condition

• Packed in the original packaging

• Reported within 1–3 days of delivery

Items that show signs of use or damage caused after delivery will not be accepted for return.

How to Request a Return
To initiate a return, please contact us at [email protected] with your order details and a brief explanation of the issue. Photos of the product may be requested to process your request.

Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection. If approved, a refund will be processed to your original payment method, which in this case is cash on delivery. Refunds will be handled via direct communication to ensure a smooth resolution.

Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, or wear-and-tear concerns. These items will be clearly marked as non-returnable at the time of purchase.

Need Help?
For any return-related questions, feel free to contact us at [email protected].